Lion Brand Notebook ®
Did you know that when you need help from Lion Brand, there are many options for contacting us?
If you have questions about your order or need assistance ordering call customer service at 877-412-9772. Customer service is open from 9:00 a.m. to 5:00 p.m. Mon-Fri.
Our website has a wealth of information. Each one of the help tabs has a list of commonly asked questions several categories.
If you have questions about a pattern or stitch, need help reading a pattern or any technical knit or crochet questions, the fastest way to get an answer is by emailing us at support@email.lionbrand.com. You may also call us for technical help at 877-412-9772. This line is open weekdays from 9:00 a.m. to 5:00 p.m.
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pat
I love getting my catalog. Thursday I delayed dinner to go through it. Even if I don’t have an order, the catalog stirs the juices. I will first go look in my local AC Moores. I want to try amazing and baby alpaca.
Shay Miller
I received my order of defective yarn dated 11/12/2018. Contacted Lion Brand customer service and was asked to sent photos.
Photos sent in email, three more rolls of defective yarn(Barrington 336) was sent to me(invoice dated 11/26/2018). Customer service was contacted again and refund
requested but was told to email complaint. As a Lion Brand customer I am hoping for a resolution to a very simple problem. I love your yarn and would like to complete my project with the same yarn as i started with.
Please help!
Shay Miller
Angela Gurganus
I bought some lion brand comfy cotton blend and it is horrid. In 16 ft I found 3 knots where it was pieced together and that is ridiculous. It comes unwound severely easily and if you have to frog it your better off cutting it. I am very dissatisfied as a loyal lion brand customer as I adore mandala but this yarn is so bad it needs to be far away from the mandala line