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Home : Shop : Order Policies

Order Policies


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To order by mail, send your order to Lion Brand Yarn, 135 W. Kero Road, Carlstadt, NJ 07072

We will honor the prices on the Internet as long as the items are still available (except for items from third party vendors). You may also order by phone by calling 800.258.YARN (9276). Tell the operator that the ad code is IN. We will ship to the U.S. and Canada; the shipping and handling charges are as follows:

Shipping to US

Shipping to Canada

Up to $ 8.00 $4.10         Up to $ 8.00 $14.10
$ 8.01 to $15.00 $6.95 $ 8.01 to $15.00 $16.95
$15.01 to $25.00 $7.95 $15.01 to $25.00 $17.95
$25.01 to $50.00 $8.95 $25.01 to $50.00 $18.95
$50.01 to $75.00 $9.95 $50.01 to $75.00 $19.95
$75.01 to $100 $11.95 $75.01 to $100 $21.95
OVER $100 - $12.95 OVER $100 - $22.95

Order Policy Detail

PRICING: Please note that all prices are in U.S. Currency. Shipping and handling are not included.
ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. Your order will be shipped no more than three business days after the payment has been approved by your processor or payment service. Standard Shipping

Please allow 2-4 business days to process your order and an additional 1-6 business days in transit based on what area of the country your order is being shipped.

Expedited Shipping

To expedite your order in the US, request 2-day shipping.

Please note that you need to allow 2-4 business days for processing the order as well as the 2 business days in transit.

SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case.

We are now pleased to provide international shoppers with the customer experience you have been waiting for. Starting September 30, 2009, we will support foreign currencies, guaranteed order totals and international shipments for the following 37 countries, with support for many more coming on board in the coming months. Click here for more information about international shipping options.

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

Domestic Returns
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

International Returns
If for any reason you are not satisfied with your purchase, please contact us at and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to return any item for any reason, you will receive a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.

OUR RESTOCKING POLICY: We do not charge restocking fees.

OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If your order arrives damaged, please contact the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material and will send the claim to us for processing.

Thank you for shopping at Lion Brand Yarn!
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