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Home : Learning Center : Frequently-asked Questions
 

Ordering and Shipping

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International Ordering & Shipping


Can my order be delivered internationally?

Yes! We now ship to the following countries:

Americas
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • French Guiana
  • Grenada
  • Guadeloupe
  • Guatemala
  • Honduras
  • Jamaica
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • St. Kitts and Nevis
  • St. Lucia
  • Trinidad and Tobago
  • Turks and Caicos
Asia-Pacific
  • Australia
  • Bangladesh
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Macau
  • Maldives
  • Nepal
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • South Korea
  • Sri Lanka
  • Taiwan
  • Thailand
Europe
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Guernsey
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russian Federation
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom
Middle East
  • Bahrain
  • Egypt
  • Israel
  • Jordan
  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates
Africa
  • Reunion
  • South Africa

How will I know how much my order will cost?

If you haven't already, log into LionBrand.com and click on the flag next to your name. Scroll down about halfway down the page and change "Preferred Locale" to your country. Now you can see prices in your local currency. 

Just add items to your basket and click on the checkout button. We will calculate and display a guaranteed and lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes as determined by the destination customs and revenue authorities.

Are there any additional costs that will be due upon receipt of my order?

No. You will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

What currencies are supported?

We support billing in the following currencies:

Argentine Peso ARS Euro EUR Kuwaiti Dinar KWD Peruvian Nuevo Sol PEN Swiss Franc CHF
Australian Dollar AUD Hong Kong Dollar HKD Latvian Lats LVL Philippine Peso PHP Taiwan Dollar TWD
Brazilian Real BRL Indian Rupee INR Lithuanian Litas LTL Qatari Riyal QAR Thai Baht THB
British Pound GBP Indonesian Rupiah IDR Mexican Peso MXN Saudi Riyal SAR Turkish Lira TRY
Canadian Dollar CAD Israeli Shekel ILS Moroccan Dirham MAD Singapore Dollar SGD UAE Dirham AED
Chilean Peso CLP Japanese Yen JPY New Zealand Dollar NZD South African Rand ZAR Ukrainian Hryvnia UAH
Columbian Peso COP Korean Won KRW Norwegian Krone NOK Swedish Krona SEK US Dollar USD
Danish Krone DKK   Omani Rial OMR   Venezuelan Bolivar VEF
         

I live in the U.S., can I ship an order internationally but pay in USD?

Yes, we support international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card.

What payment options do you accept?

Currently, we support Visa and MasterCard payments with additional payment options coming soon.

How long does it take for my order to arrive?

Country

Min

Max

Country

Min

Max

Andorra

2 days

11 days

Ireland

6 days

9 days

Australia

6 days

12 days

Italy

7 days

10 days

Austria

7 days

10 days

Latvia

8 days

11 days

Belgium

6 days

9 days

Liechtenstein

6 days

9 days

Bulgaria

10 days

13 days

Lithuania

8 days

11 days

Canada (Standard)

5 days

12 days

Luxembourg

6 days

9 days

Canada (Express)

5 days

7 days

Malta

8 days

11 days

Cyprus

7 days

10 days

Monaco

6 days

9 days

Denmark

6 days

9 days

Netherlands 7 days 10 days

Estonia

8 days

11 days

Portugal

7 days

10 days

Finland

7 days

10 days

Romania

8 days

11 days

France

6 days

9 days

San Marino

7 days

10 days

Germany

6 days

9 days

Singapore

6 days

12 days

Gibraltar

7 days

10 days

Slovakia

8 days

11 days

Greece

7 days

10 days

Slovenia

7 days

10 days

Hong Kong

6 days

12 days

Spain

7 days

10 days

Iceland

6 days

7 days

Sweden

7 days

10 days

 

 

 

United Kingdom

5 days

8 days

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during the Global Checkout based on the items you are purchasing and your shipping destination.

Simply add items to your cart as you're shopping, then go to the "checkout" screen to see costs.

When am I billed?

Your credit card will be billed at the time your parcel(s) leave the U.S.

How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. The amount of applicable duty, tariffs, taxes and VAT varies by country and will be determined and guaranteed within the Global Checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, our international shipping partner, FiftyOne will notify you during the Global Checkout process.

Do you ship furniture items internationally?

Unfortunately, international shipping restrictions prevent us from being able to ship oversized items outside of the U.S.

What will my credit card statement say?

Your credit card will read "51*Lion Brand Yarn" where "51" denotes our international shipping partner.

Who will I contact if I have questions relating to my order after I have made a purchase?

Please contact us at international_support@lionbrandyarn.com and LionBrand Yarn will gladly be able to assist you with any questions relating to your international order.

Can I redeem or purchase international gift cards?

Unfortunately, we do not currently support the sale of gift cards in currencies other than USD$, the sale of USD$ gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at international_support@lionbrandyarn.com and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to return any item for any reason, you will receive a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.

 
 
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