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How do I check my order status?How do I order one of your free catalogs?How much do you charge for shipping?I bought yarn in a store and I am not satisfied with the quality of my purchase. They will not take the yarn back.I have a problem with something I purchased. Who do I contact?I paid for a downloadable pattern and I couldn't download it. Who do I contact?International Ordering & ShippingWhere can I purchase your yarns?Why aren't all the required items included in a kit?Why can't you match dye lots?Why does yarn cost more in the catalog and on the Web site than in my local store?Why have you discontinued my favorite yarn (or my favorite color)?