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How to Connect with a Person at Lion Brand

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How to Connect with a Person at Lion Brand

We want you to know that we are here for you to support your yarn crafting needs.  There are many ways to “talk” to someone at Lion Brand, and not only that, but depending on how you choose to connect, you can also share with other yarn crafters.

Find us on Facebook by searching for “Lion Brand Yarns”. There are a lot of great conversations going on over there.  You can read other peoples’ comments, you can comment yourself and you can ask us a question.  You’ll find about 190,000 fellow knitters and crocheters there.  Everyone can post pictures for the community to look at, and if you do, you’ll find that other community members may even comment on it.  You can participate in our polls and be the first to hear about special offers.  If you stop by, say hello to Jess, who works with our Facebook community.

Click the email link above to ask us a question about patterns, yarns, tools, and more. You’ll find it easy to reach the right person depending on what type of help you need.  You can make suggestions or pattern requests, ask about an order you placed. Did you know that we answer questions about our patterns if you get stuck? Don’t hesitate to drop us a line if there is any way we can help.  We answer these questions within a day or two during business hours, Monday through Friday.  We have a team of people who answer emails including Laura, Barbara, Carolyn, Zontee and more, because we want to take care of everyone’s needs as quickly as possible.

Comment on a blog post
Well, here you are at the blog.  We really love to hear from you when we post! Please feel free to comment on these posts. Tell us what you think or ask a question. We will comment back to you on the blog.

There aren’t as many of you on Twitter, but for those who are, we’re there and talking to anyone who talks to us! We share interesting links to yarny fun stuff and we tweet away about everything you can do with yarn.  We’re at @LionBrandYarn and Jess is there during the week, so say hello if you’re new.

We are active on Ravelry.  If you haven’t discovered Ravelry yet, you’re in for a treat. It’s a community of knitters and crocheters and there are always people to talk to, any time of day or night.  There are many fan-run Lion Brand groups where we love to hear what you have to say, like Lion Brand Lovers, Lion Brand Cafe, Vanna’s Choice Fan Club, and more. You can also find a group for our podcast, YarnCraft, and a group for our NYC store and education center, Lion Brand Yarn Studio.

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  • I love the interaction on Ravelry and I am looking forward to trying to work with some different kinds of
    wools this fall~may even try to do a loom project after listening to today’s podcast.
    Cheryl R

  • I think it’s really great that you’ve shared this information to let people know the best place to reach you. Great customer service choice!

  • I can’t download the pattern  Color Rich Simple Knit Afghan. It came in the latest email from Lion Brand. Help  b Wellington

    • Hi Jbwellington, sorry to hear that. Try this direct link:

      If you mean that you’re on the pattern page, but can’t get the “download” link to work, please make sure you have the most updated version of Adobe Reader downloaded and installed on your computer (free at, since the downloadable versions of our patterns are PDFs.

      Hope that helps!

  • Trying to place order and I cannot! Really would love to participate in KAL with Sewrella for my first holiday sweater. Also wanted to place order for 2 skeins of yarn , Homespun new look, cinco de Mayo and misty morning. Please help! Thank you

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